Return Policy

Returned Goods

Any merchandise being returned for any reason, must have a Return Authorization (RA) number. Contact our sales staff for an RA #. In some cases items can be returned directly to the manufacturer for replacement. Items returned must be shipped prepaid. We can't accept COD shipments. Products are only eligible to be returned for 14 days from the date of delivery. After 14 days products are not eligible to be returned. Products can only be returned unused and in commercially resalable condition. Any products returned wet or having been wet, not in their original factory packaging or shrink wrapping are not eligible for refund. These products are only eligible to be serviced under their warranty.

Special order merchandise or dropped shipped items are not eligible for return.

Restocking Fees

If products are returned unused and in resalable condition within a 30-day period of the order date, a 15% or a minimum of $10 (whichever is greater) restocking fee is charged. If any order incurs a restocking fee imposed on us by our supplier, that fee is passed on to the purchaser.

Cancelled Orders

Any orders that are cancelled prior to shipment, not the fault of H2O, will be charged all credit card transaction fees that have been charged to us by the bank. The bank charges a fee when we charge a credit card and they charge a similar fee when we refund it.

Free Shipping

Returned orders that received free shipping will be subject to a $10 fee or the actual shipping amount, whichever is greater, to cover the cost of shipping. Shipping and installation fees are non-refundable services.